About Us

Members of our team

Roger Walcott – Senior Closing Officer:

Roger has been in the mortgage and title industry since 1984. His experience and integrity make him one of the most trusted people in Grand Rapids.   A graduate of both South Christian and Calvin College, he brings strong commitment and values to all he does.


Traci Machinchick – Senior Closing Officer:

Traci has been involved in the mortgage and title industry since 1993. She is a leader in the field of construction and development closings. Grand Rapids developers have come to rely on Traci for smooth management of complex title and closing matters.


Bill Gelineau – Licensed Title Examiner:

Bill has been fortunate to work with the very best in the business. Previously part of the First American Agency staff and First American Title for over a decade, he most recently worked as Title Manager for a large Grand Rapids area agent since 2008.


Crystal Talsma – Escrow Closing Officer

Crystal 0274 Color 4x5 300 DPI

Crystal has been in the mortgage and title industry since 1998. She has almost 19 years on the mortgage side of the business in closing, processing and underwriting. She will bring additional perspective and insight to the closing and title of transaction.


Wendy  Hill –  Customer Service Support Team

Wendy 0254 Color 4x5 300 DPI

Wendy has been around the title industry for 17 years.  She assists with both title and escrow and helps us to provide great customer service by offering mobile closings at our customers convenience.


Cindy Lyons – Title Support Clerk

Cindy Lyons Color 4x5 300 dpi

Cindy has been in the insurance business since 1996.  She has been an insurance auditor for the past 10 years and has joined our team in October 2016.  Her accounting background gives her an additional understanding for the escrow business.  Her attention to detail will be an asset moving into the title examination area as she continues to grow with our company.


Shari Henkel – Sales Representative

Shari Henkel Color 4x6 300 dpi - amended

Energetic with a well-rounded background, Shari most recently worked in the mental health industry as a Licensed Master Social Worker for over 13 years. She has an extensive history working directly with others and is passionate about keeping the best interest of clients in mind. Shari is a 1998 graduate of Michigan State University and received her graduate degree from the University of Michigan in 1999.  Born and raised in the Grand Rapids area, she is strongly committed to the community and is dedicated to ensuring stress-free/positive interactions with all clients, from the start to finish of every transaction.